Privacy Policy
This Privacy Policy explains how Truss Genius Worldwide collects, uses, and protects your personal information when you visit our website or interact with our services.
1. Personal Information We Collect
When you register, place an order, subscribe to a newsletter, or interact with our site, we may collect personal data such as your name, email, mailing address, phone number, and payment information.
2. When We Collect Information
We collect information when you:
– Register on the site
– Place an order
– Subscribe to a newsletter
– Fill out a form or interact with site features
3. How We Use Your Information
We may use your information to:
– Personalize your experience
– Improve customer service
– Process transactions
– Administer promotions or surveys
– Send updates about your orders or our services
4. How We Protect Your Information
Your data is stored behind secure networks and encrypted using SSL. Only authorized personnel with special access rights can view your information. All transactions are processed through a secure payment gateway and not stored on our servers.
5. Use of Cookies
We use cookies to enhance your browsing experience, remember shopping cart items, and analyze site traffic. You can modify your browser settings to disable cookies at any time.
6. Third-Party Disclosure
We do not sell, trade, or transfer your personal information to outside parties.
7. Third-Party Links
Our website may contain links to third-party services. These have separate privacy policies, and we are not responsible for their practices.
8. Google Services
We use Google AdSense, Google Analytics, and related tools. You may opt out via Google Ad Settings or the Analytics Opt-Out Browser Add-on.
9. California Privacy Compliance (CalOPPA & CCPA)
We comply with CalOPPA and the California Consumer Privacy Act (CCPA). Users may visit our site anonymously, are notified of any policy changes, and may update personal info by contacting us.
10. Children’s Privacy (COPPA)
We do not knowingly collect data from children under 13 years old.
11. Data Breach Notification
In the event of a data breach, we will notify affected users via email and in-site alert within 7 business days.
12. CAN-SPAM Act
We collect email addresses to send information and updates. Each email includes an unsubscribe link, and we promptly honor opt-out requests.
Terms and Conditions
By using our website or making a purchase from Truss Genius Worldwide, you agree to the following terms:
1. Communications
By creating an account, you consent to receive emails from us. You may unsubscribe at any time using the link in our emails.
2. Purchases and Payments
You agree to provide accurate billing and payment details. We may cancel or refuse any order due to incorrect information, pricing errors, suspected fraud, or product unavailability.
– Security: We use industry-standard encryption to protect your data.
– Verification: We reserve the right to verify payment info.
– Cancellations: Orders may be canceled for fraud, errors, or unavailable items.
– International Orders: International buyers are responsible for any additional fees or customs compliance.
– Refunds: See our Return Policy for details.
3. Accuracy & Availability
We strive for accuracy, but product info may occasionally contain errors. We reserve the right to correct any errors or cancel affected orders.
4. Promotions
Promotions, contests, or sweepstakes may be governed by separate rules. Please review them before participating.
5. User Content
By submitting content to our site, you grant Truss Genius Worldwide a license to use, modify, and share that content for business purposes. Unauthorized commercial use of our materials is prohibited.
6. Account Responsibility
You are responsible for maintaining the confidentiality of your account. Notify us immediately of any unauthorized activity.
7. Copyright and IP
All content, trademarks, and intellectual property on our site belong to Truss Genius Worldwide, LLC or its licensors. Unauthorized use is prohibited.
8. External Links
We are not responsible for third-party sites linked from our service. Please review their policies.
9. Termination
We reserve the right to suspend or terminate accounts for violation of these terms.
10. Limitation of Liability
Truss Genius Worldwide is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
11. Disclaimer
Our services are provided “as is” without warranty of any kind. We do not guarantee uninterrupted or error-free operation.
Return Policy
This Return Policy applies to all purchases made through Truss Genius Worldwide.
1. Eligibility
Items must be unused, in original packaging, and returned within 30 days. Custom products, pre-orders, and digital items are non-returnable.
2. Refunds
Upon inspection, approved refunds will be issued to the original payment method, minus a 20% restocking fee and all shipping charges. Refunds typically process within 30 days of purchase.
3. Non-Refundable Items and Services
– Custom builds, bulk orders, and engineering services are non-refundable and non-cancelable once production begins.
– Downloadable software and gift cards are exempt from returns.
4. Cancellations in Transit
Orders already in transit cannot be canceled. Return freight costs and a 20% restocking fee will apply upon product return.
5. Shipping Delays or Losses
We are not liable for shipping delays, lost shipments, or partial deliveries caused by carriers. We will assist in resolving such issues, but claim resolution may take 7–10 business days.
6. Late or Missing Refunds
If you haven’t received your refund, contact your bank or card issuer. If the issue persists, email us at info@trussgenius.com.
7. Sale Items & Exchanges
Only regular-priced items are eligible for refunds. Sale items are final sale. Exchanges are only available for defective or damaged items.
8. Return Shipping
Customers are responsible for return shipping costs. For high-value items, we recommend using a trackable shipping method or purchasing insurance.
Truss & Clamps Warranty
Our truss and clamp products are covered by a 1-year limited warranty from the date of purchase for defects in material and welding. This warranty does not cover damage due to misuse, mishandling, or unauthorized modifications.
Last Updated: June 16, 2025