Privacy Policy

This privacy policy is designed to provide a clear understanding of how we collect, use, protect, and handle your personally identifiable information (PII) in accordance with our website. Please read it carefully.

1. Personal Information Collection:
When you visit our blog, website, or app and register or place an order, we may collect personal information such as your name, email address, mailing address, phone number, and credit card details to enhance your experience with our services.

2. Information Collection Timing:
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, or provide information through other site features.

3. Use of Information:
We may use the information we collect in the following ways:
– Personalize your experience and deliver content and product offerings that match your interests.
– Improve our customer service by responding to your inquiries more effectively.
– Administer contests, promotions, surveys, and other site features.
– Process your transactions quickly and securely.
– Send periodic emails about your orders and updates on products and services.

4. Information Security:
We take the security of your personal information seriously. Our website undergoes regular scans for security vulnerabilities, and we use encryption technology (Secure Socket Layer or SSL) to protect your sensitive/credit information. Your personal information is stored behind secure networks and is only accessible by a limited number of authorized individuals who are obligated to keep the information confidential. Additionally, all transactions are processed through a trusted gateway provider and not stored or processed on our servers.

5. Use of Cookies:
We utilize cookies to improve your browsing experience. Cookies are small files that are transferred to your computer’s hard drive through your web browser, allowing us to recognize your browser and capture certain information. We use cookies to remember and process items in your shopping cart, understand your preferences, and gather aggregate data about site traffic to enhance future site experiences. You can choose to disable cookies or receive notifications when a cookie is sent through your browser settings.

6. Third-Party Disclosure:
We do not sell, trade, or transfer your personally identifiable information to outside parties.

7. Third-Party Links:
Occasionally, we may include or offer third-party products or services on our website. These third-party sites have their own separate and independent privacy policies, and we do not assume any responsibility or liability for their content or activities. We strive to protect the integrity of our site and welcome any feedback about these linked sites.

8. Google Services:
We use Google AdSense Advertising on our website. Google may use cookies (including the DART cookie) to serve ads based on users’ visits to our site and other sites on the internet. You can opt out of personalized advertising by visiting the Google Ad Settings page or using the Google Analytics Opt-Out Browser Add-on. We also implement Google Display Network Impression Reporting and Demographics and Interests Reporting.

9. Compliance with Applicable Laws:
We comply with the California Online Privacy Protection Act (CalOPPA) and agree to provide a privacy policy that meets its requirements. We allow users to visit our site anonymously, provide a conspicuous link to our privacy policy, and notify users of any policy changes. Users have the option to update or change their personal information by contacting us.

10. Children’s Online Privacy Protection Act (COPPA):
We do not specifically market our products or services to children under 13 years of age, and we do not knowingly collect personal information from them.

11. Fair Information Practices:
We follow the Fair Information Practices Principles, which are integral to privacy law. In the event of a data breach, we will notify affected users via email and in-site notifications within seven business days. We also uphold individuals’ rights to pursue legally enforceable actions against non-compliant data collectors and processors.

12. CAN-SPAM Act:
We collect email addresses to send information and updates to our users. To comply with the CAN-SPAM Act, we provide clear unsubscribe links in our emails. If you wish to unsubscribe from receiving future emails, please follow the instructions provided, and we will promptly remove you from our correspondence.

Terms and Conditions

Please note that the following terms and conditions apply to your use of our service. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you are not permitted to access our service.

1. Communications:
By creating an account, you agree to receive newsletters, marketing materials, and other relevant information from us. You may opt out of receiving communications by following the unsubscribe link or instructions provided in our emails.

2. Purchase and Payment Terms

When making a purchase through our service, it is necessary to provide accurate and complete information, including credit card details and other relevant payment information. This is essential for the successful completion of your transaction.

1. **Security of Information**: We prioritize the security and privacy of your personal and payment information. All data is encrypted and protected with industry-standard security measures to ensure your safety and confidentiality.

2. **Verification and Accuracy**: By initiating a purchase, you affirm that you have the legal right to use the provided payment method. We reserve the right to verify the information provided and to refuse service or cancel orders if inaccuracies are detected or if the provided information is found to be incomplete.

3. **Order Refusal or Cancellation**: Orders may be refused or canceled under specific circumstances, including but not limited to: product unavailability, errors in product or pricing information, or detected fraud. We will notify you promptly of any such cancellations.

4. **Fraud Prevention Measures**: We employ stringent measures to detect and prevent fraudulent transactions for the protection of our customers and our service. In the event of suspected fraud, we reserve the right to cancel the transaction and take appropriate actions as per our anti-fraud policies.

5. **Refunds and Returns**: Detailed information regarding our refund and return policies, including conditions and timeframes, can be found [link to refund/return policy].

6. **Payment Errors and Discrepancies**: In case of payment errors or discrepancies, we will work diligently to resolve these issues. Responsibility for such errors will be determined on a case-by-case basis, and we will provide appropriate solutions as per our error resolution policy.

7. **International Transactions**: For international transactions, additional fees, currency conversion rates, and compliance with local laws may apply. These will be communicated during the transaction process.

8. **Changes to Terms**: These terms are subject to change. We will inform our users of any significant modifications, especially those affecting purchase or payment terms.

9. **Contact for Concerns**: If you have any questions or concerns regarding our purchase terms, please contact our customer support at

By completing a purchase, you agree to these terms and affirm your understanding and acceptance of the conditions stated above.

3. Availability, Errors, and Inaccuracies:
We strive to keep our product and service offerings accurate and up to date. However, errors, inaccuracies, or omissions may occur, including mispricing or unavailability of products or services. We reserve the right to change or update information, correct errors, or cancel orders if necessary.

4. Contests, Sweepstakes, and Promotions:
Any contests, sweepstakes, or promotions offered through our service may have separate rules that are distinct from these terms and conditions. If you participate in such promotions, please review the applicable rules and our privacy policy.

5. Content:
You may be able to post, link, store, share, or make available certain content on our service. By posting content, you affirm that you own the rights to it and grant us a license to use, modify, publicly perform, publicly display, reproduce, and distribute the content within the scope of our service. However, we reserve the right to monitor and edit all user-provided content. Additionally, content owned by Truss Genius Worldwide, L.L.C. or used with permission should not be distributed, modified, or used for commercial purposes without our explicit written permission.

6. Account Usage:
By creating an account, you guarantee that you are above 18 years of age and that the information you provide is accurate and current. You are responsible for maintaining the confidentiality of your account and password. Notify us immediately if you suspect any unauthorized use of your account.

7. Copyright Policy:
We respect intellectual property rights and respond to claims of copyright infringement. If you believe that any content posted on our service infringes your copyright, please contact our Copyright Agent and provide the necessary information as per the Digital Millennium Copyright Act (DMCA).

8. Intellectual Property:
The Service and its original content, features, and functionality are the exclusive property of Truss Genius Worldwide, L.L.C. and its licensors. Unauthorized use of our trademarks, trade dress, or content for

commercial purposes or personal gain is prohibited without our written permission.

9. Links to Third-Party Websites:
Our service may include links to third-party websites that are not owned or controlled by us. We do not endorse or assume any responsibility for the content or practices of these websites. Please review their terms and privacy policies before using their services.

10. Termination:
We reserve the right to terminate or suspend your account and access to our service, with or without notice, for any reason, including a breach of these terms and conditions.

11. Limitation of Liability:
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our service, including but not limited to loss of profits, data, use, or goodwill.

12. Disclaimer:
Our service is provided on an “AS IS” and “AS AVAILABLE” basis. We do not warrant that the service will be uninterrupted, secure, or error-free, or that the results obtained from using the service will meet your requirements.

Return Policy

Our return policy applies to purchases made through our service. Please review the following guidelines:

1. Eligibility:
To be eligible for a return, the item must be unused and in the same condition as when you received it. It should be in its original packaging.

2. Exemptions:
Certain items are exempt from being returned, including gift cards and downloadable software products.

3. Refunds:
Refunds are processed within 30 days of your purchase. Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit automatically applied to your original payment method. Please note, refunds are subject to a restocking fee of 20% and any applicable freight charges for items returned to our warehouse.

Non-Refundable Services and Products:
All engineering work is non-refundable and must be paid in full before services are rendered. Similarly, custom products, especially those not offered online, are non-returnable, non-refundable, and must be paid in full at the time of order. These terms apply due to the bespoke nature of these services and products. Please be aware that custom, bulk, or custom build orders, especially those not offered online, are specially tailored to your specifications and, as such, may not be cancelled once they have been placed. These orders are unique and created specifically for you or your organization, which means that once production begins, cancellation may not be possible. We encourage you to double-check all details and specifications before confirming your custom order to ensure that it meets your requirements.

Cancellation of Orders in Transit:
Orders in transit cannot be canceled. If you wish to cancel an order that is on its way to you, it will be subject to freight charges incurred for the return to our warehouse, in addition to a restocking fee of 20% upon inspection of the product.

Shipping Delays, Partial, and Lost Shipments:
We are not responsible for shipping delays, partial shipments, or lost shipments caused by trucking companies or shipping carriers. These occurrences are beyond our control. However, we will assist in resolving these issues, which may take 7-10 days. We cannot be held liable for the mishaps or lost shipments of these third-party entities.

4. Late or Missing Refunds:
If you have not received your refund, first check your bank account again. Then, contact your credit card company and bank as there might be a processing delay. If the refund is still not received, please contact us at

5. Sale Items and Exchanges:
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded. We only replace items if they are defective or damaged. For exchanges, please email us at for specific instructions.

6. Shipping:
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you return an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.

Truss & Clamps Warranty

Our truss and clamps are covered by a 1-year warranty from the date of purchase, covering materials and welding. The warranty does not cover malfunctions or damage caused by user error or negligence. Unauthorized modifications to our trussing products are strictly forbidden.

Last updated: June 8, 2023